Experiences Not Titles

On October 19, I spent my Saturday morning at an iEmpower event that started with a panel discussion and ended with Harriet Dominique speaking about her experiences, what she learned along the way, and how she values experiences over titles especially in the context of career development and professional growth.  Her conversation  was thought provoking and I reflected on an experience where I failed, but I learned from it.

I was privileged to work in ecommerce operations during the rise of the dotcoms of the late 90s.  The company I worked for had the stereotype benefits that the news broadcasted at the time—ping pong tables, huge bonuses, beach days, etc.  I gained experience implementing, training, and using SAP, Oracle, and other Internet based systems.

Fast forward to the early 2000s, I interviewed with a multinational (MNC) headquartered in Mexico.  The MNC was undertaking a big project of migrating from their homegrown ERP to SAP.  I completed my first and second rounds of interviews.  I made the final shortlist—it was going to be between me and another individual.

I tried my best to speak only in Spanish, but I failed. 

When I showed up for the final interview, I was greeted and then told the interview will be in Spanish.  I went into the interview where I was asked many questions for which I knew the answers.  I tried my best to speak only in Spanish, but I failed. 

I walked out of the interview and I was informed that although they liked me and could use my experience I was not selected.  In retelling this story, I have been asked why it was important to speak Spanish if the site was in the U.S.  My response is that many of the management was brought in from Mexico, so it was vital that the individual speak Spanish.  I get it—I currently work for a Danish MNC and we have many Danes filling roles here in the U.S. albeit they speak English.

I moved to Texas in 2006 and I began to practice my Spanish more albeit not in a professional setting. I was using conversational Spanish with people I encountered in retail stores, while buying groceries, and filling up my vehicle’s gas tank.

In 2017, I was lucky to introduce a colleague into my team whose first language is Spanish.  I informed him that I wanted to have all our meetings in Spanish.  Additionally, I asked him to correct me if I used the wrong word, phrase, or grammar.  He agreed, and so we did.  He thought me business terms, corrected my Spanish often, so I kept learning.

In December of 2107, I interviewed for a role in Argentina.  The interview was in Spanish with the CFO from Argentina and eventually the America’s CEO.  I discovered that I was the only one interviewing who was neither born nor raised in the Latin America.  What chance did I have?  I got the role.  Of course, it was not just my ability to speak Spanish that got me role, but it helped.

I had a couple of hiccups, but I was forgiven because I speak very good Spanish for a Yankee

I was fortunate to have a leadership role that allowed me to live and work in Latin America—leading operations in Argentina and Uruguay for my organization based in Buenos Aires, Argentina.  I had a couple of hiccups, but I was forgiven because I speak very good Spanish for a Yankee.  When I held my first leadership meeting, I voiced how hot it was by stating how hot it was but what I said translated to how horny I was.  Some of the ladies in the leadership team, called me over and corrected me while their faces turned red.

Since moving back to the U.S., I have worked on, and continue to work on projects that involve Latin America.  Today, I am coordinating activities between the United States, Chile, and Argentina so I still get to practice my Spanish.  This morning I was on the phone with our colleagues in Santiago, Chile and Buenos Aires, Argentina.

…start considering those who have high potential, not just top performers

The title of this post is takien directly from HBR’s Hire Leaders for What They Can Do, Not What They Have Done. Josh Bersin and Tomas Chamorro-Premuzic recommended three questions to help determine whether you’re considering the right peron:

  • Does the candidate have the skills to be a high-performing contributor or the skills to be an effective leader?
  • Can I really trust this candidate’s individual performance measures?
  • Am I looking forward or backward?

My point is not to summarize the article (the link is above), but to highlight an individual who this made me think of, Jennifer Ruiz, FMP, SFP and take a moment to brag about her and how lucky I was to have worked with her.

I met Jennifer when I was recruited to help guide the operation through change.

The operation I took over was part of a legacy team from a 2007 acquisition that after several years was resistant to change, and was not aligned to the organization’s mission and vision.

Jennifer joined the organization 2011, and after some time in the corporate office decided to transfer to operations in early 2015. She was welcomed into the operations team, but was relegated to the status of junior member who had to prove her worth to the team because of her lack of operational experience. For some reason, her lack of experience was the first thing that was brought up in discussion regarding opportunities for Jennifer–yet I never heard efforts to help her gain experience.

When a leadership role opened up reporting directly to me, I interviewed several people who were recommended by the senior leaders reporting to me. There was nothing wrong with them, in fact they had many years of experience in facility services, and many years with the company, they new the local market, and intimate knowledge of our clients. I also saw that they were being recommended because of their past performance and success.

I also knew that the individuals who were being recommended did not have working MS Excel knowledge, could not read a P&L, and were apprehensive about taking initiative and making a call. I knew that the organization was changing and the aforementioned skills were vital to future plans.

Jennifer did not have the many years of facility service experience, but she can dole out a spreadsheet in seconds, she has an accounting background so she knows a P&L. She was in the procurement department so I can trust her to read a contract. She is also a former teacher so she can present in front of customers, employees, and colleagues, and teach/coach her team.

I promoted Jennifer and did not regret it. She exceeded my expectations and continues to amaze me. In addition to successfully running her account, she sits on the board for the San Antonio Chapter of IFMA where she is chair of Professional Development. She is also on the board for Prospanica San Antonio. She does all that while being a mother to her daughter and wife to Dr. Ruiz.

I don’t know how many times I have had someone ask me how is Jennifer able to be everywhere all the time. Well, let that be a testament to her organizational skills and ability to prioritize effectively.

Rounding this back, I have to ask myself the questions with which I started this post:

  • Did Jennifer have the skills to be a high-performing contributor or the skills to be an effective leader?
  • Can I really trust Jennifer’s individual performance measures?
  • Am I looking forward or backward?

I have not had one regret promoting Jennifer, and I see great things in store for for her in the future.

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